Terms of service

Store information
Mark & Matter is operated from Palm Jumeirah, Dubai, United Arab Emirates. Customer support is provided through the Shopify contact form. The placeholder email support@madebymarkmatter.com — coming soon is not an active mailbox and should not be used as the current support channel.

Products and made-to-order production
Products are made to order. Production begins before dispatch after an order is accepted and payment is authorized. Product details, sizing information, and any applicable options are shown on the relevant product page.

Orders and payment
Submitting an order is a request to purchase. An order is accepted when the store confirms it. Payments are processed through the payment method shown at checkout. We may contact you if information is incomplete or an order cannot be fulfilled.

Cancellations, returns, and quality issues
Cancellation, return, replacement, and refund conditions are described in our Return and refund policy. Because products are made to order, change-of-mind and size-based returns are not accepted.

Shipping and delivery
Shipping and delivery information is described in our Shipping policy. Delivery estimates are not guaranteed. Tracking is provided where available.

Contact
Use the Shopify contact form for order questions, address-change requests, cancellation requests, or quality issues. Include your order number and order email; include clear photos for damaged, misprinted, or incorrect items.

Policy updates
We may update these terms and related policies when store operations change. The version displayed on this page applies to orders placed after it is posted.